I never thought that I would be sitting down and writing a post like this but here I am. To say this trip has been insane would be an understatement. My trip was actually quite enjoyable up until the last day when we got to the airport. I think deep down I knew something was going to go wrong with our airline but I didn't think it was going to be as extreme.
We flew with Frontier Airline to Las Vegas and we did have a bit of a hiccup with them on our way here but it was just something that we could shrug off and take it as a lesson learned. This time...I am shocked that they had the AUDACITY to create such a problem then wanted to push the blame onto someone else.
Here is the back story...
We booked our flight to Las Vegas from July 25th-30th and on the 30th we would leave and venture to San Diego where we would meet my sister. Sounds pretty simple right? Well wrong! We arrived at the McCarran International Airport by 11:30am since our flight was at 2:42pm. We were to have arrived in San Diego by 3:52pm. Again sounds pretty straight forward. This is where it went to shit. We met with one of the Frontier workers to check a bag. We gave him our ID's this is where he proceeded to ask us if we are sure about our flight information because he couldn't pull it up in the system. This is why my Mum is smart. She printed our information and proceeded to show the young man our flight confirmation to which he said he wasn't able to help us and we needed to go inside for them to help us. We said okay that is fine and proceeded inside to get help.
Now here is where it gets even crazier...
We get to the check-in desk and gave the lady our ID's so she can try and help us figure out what the hell was going on. My Mum was anxious and I was pretty calm at this point.... That was until she proceeded to tell us that they decided to CHANGE the date of our flight to July 29th, 2019 at 6:45pm. They changed our flight to the day before and didn't inform us of the flight change so she nonchalantly told us that we missed our flight and that we needed to contact who we booked the flight through and Frontier customer service to help us cause there was nothing she could do. She even put the blame on the 3rd party that we booked through and said it was their fault for cancelling our flight for the day before and not informing us. So, we did what any rational ( we were fuming ) would do. My Mum called the 3rd party and I called Frontier customer service to try and figure out a solution.
When I got through to Frontier customer service I was met with the most condescending man ever! He kept repeating how he understood our situation ( he obviously didn't... ) and when I explained that we just found that that FRONTIER was the one who cancelled our flight to the previous day without informing us but lied on the 3rd party...I was slightly triggered. At this point my mother was yelling on the phone and whilst her anger was understandable...I on the other hand wanted to remain calm and speak with a level tone but when he started talking to me like I was a child was officially when I lost it.
Now, I have different versions of losing it. I adapt to where I am & being in an airport surrounding by people wasn't the best way to get loud and obnoxious. I told him that we already had our flight booked for today and we needed to get to San Diego today so he needed to figure out a way to get us there because they were telling us the next flight to San Diego wouldn't be until August 1st. Yeah I wasn't about to be inconvenienced like that so I told him to find another option. He placed me on hold ( at this point I forgot his name and couldn't care less what it was... ) then came back and told me that I had 2 options.
Option 1 was them giving us a full refund and a $250 voucher...to which I responded. How does that get us to San Diego today? No.
Option 2 was waiting until Thursday to which I responded. Where you going to pay for our hotel and food since you are inconveniencing us? He stuttered and couldn't give me a legit answer to get us on a flight today.
I explained to him that Frontier was the ones that cancelled our original booking and changed it to an earlier day then proceeded to tell me that they didn't have a way of contacting my mother to tell us. Which is complete bullshit and went against everything the other lady at the desk told us right before we called. So, at this point. I can tell my voice is getting louder...can you blame me? I realized that I can be quite scary but I can be even scarier when I speak in an even tone to express my anger. Which is exactly what I did. I gave him a few words ( the only curse word I used was shit ) and scared him to the point that he had to transfer me to his supervisor.
Man I realize that this post is turning out longer than I anticipated it to be and for that I apologize but I just needed to get all of this off my chest and off of my mind.
I spoke to the supervisor for all of 4 minutes before my Mother told me to hangup cause she was on a 3 way with Frontier and with the 3rd party and when I say she was letting them both have it. She was NOT playing around. I thought I was scary but she was only giving them about 40% of her anger. I would know because I mean I was raised by her. In the end the 3rd party was able to get us on a flight with Delta. I was so thankful that it wasn't with Frontier because at this point I think we were both over them and the way they were handling the situation.
I am thankful for the 3rd party for getting us a flight today through Delta because if not then I honestly don't know what we would have done.
The moral of this rant is the fact that I would NEVER fly through Frontier again I don't care how affordable their flights are ( you have to pay for carry ons by the way ) I would never ever give them my money ever again. I actually hope that they read this post and see how terrible their customer service is. The lack of communication and the lies. Everything honestly could have been avoided. They also took baggage fees from us without a problem but didn't have a record of our flight. So, yeah they are officially on my "Do not fly with this trash airline" list.
Also, I am definitely going to get a refund or a partial refund because this is unacceptable and the fact that they took our payment for our luggage and didn't give it back.
We flew with Frontier Airline to Las Vegas and we did have a bit of a hiccup with them on our way here but it was just something that we could shrug off and take it as a lesson learned. This time...I am shocked that they had the AUDACITY to create such a problem then wanted to push the blame onto someone else.
Here is the back story...
We booked our flight to Las Vegas from July 25th-30th and on the 30th we would leave and venture to San Diego where we would meet my sister. Sounds pretty simple right? Well wrong! We arrived at the McCarran International Airport by 11:30am since our flight was at 2:42pm. We were to have arrived in San Diego by 3:52pm. Again sounds pretty straight forward. This is where it went to shit. We met with one of the Frontier workers to check a bag. We gave him our ID's this is where he proceeded to ask us if we are sure about our flight information because he couldn't pull it up in the system. This is why my Mum is smart. She printed our information and proceeded to show the young man our flight confirmation to which he said he wasn't able to help us and we needed to go inside for them to help us. We said okay that is fine and proceeded inside to get help.
Now here is where it gets even crazier...
We get to the check-in desk and gave the lady our ID's so she can try and help us figure out what the hell was going on. My Mum was anxious and I was pretty calm at this point.... That was until she proceeded to tell us that they decided to CHANGE the date of our flight to July 29th, 2019 at 6:45pm. They changed our flight to the day before and didn't inform us of the flight change so she nonchalantly told us that we missed our flight and that we needed to contact who we booked the flight through and Frontier customer service to help us cause there was nothing she could do. She even put the blame on the 3rd party that we booked through and said it was their fault for cancelling our flight for the day before and not informing us. So, we did what any rational ( we were fuming ) would do. My Mum called the 3rd party and I called Frontier customer service to try and figure out a solution.
When I got through to Frontier customer service I was met with the most condescending man ever! He kept repeating how he understood our situation ( he obviously didn't... ) and when I explained that we just found that that FRONTIER was the one who cancelled our flight to the previous day without informing us but lied on the 3rd party...I was slightly triggered. At this point my mother was yelling on the phone and whilst her anger was understandable...I on the other hand wanted to remain calm and speak with a level tone but when he started talking to me like I was a child was officially when I lost it.
Now, I have different versions of losing it. I adapt to where I am & being in an airport surrounding by people wasn't the best way to get loud and obnoxious. I told him that we already had our flight booked for today and we needed to get to San Diego today so he needed to figure out a way to get us there because they were telling us the next flight to San Diego wouldn't be until August 1st. Yeah I wasn't about to be inconvenienced like that so I told him to find another option. He placed me on hold ( at this point I forgot his name and couldn't care less what it was... ) then came back and told me that I had 2 options.
Option 1 was them giving us a full refund and a $250 voucher...to which I responded. How does that get us to San Diego today? No.
Option 2 was waiting until Thursday to which I responded. Where you going to pay for our hotel and food since you are inconveniencing us? He stuttered and couldn't give me a legit answer to get us on a flight today.
I explained to him that Frontier was the ones that cancelled our original booking and changed it to an earlier day then proceeded to tell me that they didn't have a way of contacting my mother to tell us. Which is complete bullshit and went against everything the other lady at the desk told us right before we called. So, at this point. I can tell my voice is getting louder...can you blame me? I realized that I can be quite scary but I can be even scarier when I speak in an even tone to express my anger. Which is exactly what I did. I gave him a few words ( the only curse word I used was shit ) and scared him to the point that he had to transfer me to his supervisor.
Man I realize that this post is turning out longer than I anticipated it to be and for that I apologize but I just needed to get all of this off my chest and off of my mind.
I spoke to the supervisor for all of 4 minutes before my Mother told me to hangup cause she was on a 3 way with Frontier and with the 3rd party and when I say she was letting them both have it. She was NOT playing around. I thought I was scary but she was only giving them about 40% of her anger. I would know because I mean I was raised by her. In the end the 3rd party was able to get us on a flight with Delta. I was so thankful that it wasn't with Frontier because at this point I think we were both over them and the way they were handling the situation.
I am thankful for the 3rd party for getting us a flight today through Delta because if not then I honestly don't know what we would have done.
The moral of this rant is the fact that I would NEVER fly through Frontier again I don't care how affordable their flights are ( you have to pay for carry ons by the way ) I would never ever give them my money ever again. I actually hope that they read this post and see how terrible their customer service is. The lack of communication and the lies. Everything honestly could have been avoided. They also took baggage fees from us without a problem but didn't have a record of our flight. So, yeah they are officially on my "Do not fly with this trash airline" list.
Also, I am definitely going to get a refund or a partial refund because this is unacceptable and the fact that they took our payment for our luggage and didn't give it back.
Hello my lovely readers!
I am getting the hang writing a blog post everyday on vacation now. Even if it's just a quick recap about the previous day and what adventures my family and I got into. So, since the fam and I are currently at a whole new hotel for our stay in Vegas...I thought I would share my experience with Holiday Inn Club Vacation. The Holiday Inn Club Vacations at Desert Club Resort was the first hotel that we stayed in. We stayed in a 1 bedroom suite that had a built in kitchen, fireplace, a massive walk-in wardrobe, a washer & dryer, a jacuzzi tub and a balcony. In the kitchen they even supplied cups, plates, pots and pans because they wanted you to feel at home. Which all sound amazing right?
This post isn’t sponsored we definitely paid to stay there but this is just a heads up for anyone who is visiting Vegas on a budget!
The pro's and cons about staying at the Holiday Inn Club Vacation.
There isn't complimentary breakfast. So, you have so spend more $ to buy food. Just go to the nearest supermarket and cook your meals to save the $ you don't want to spend.
Not walking distance ( in the Summer ) to the strip but there is a complimentary shuttle but it is first come first serve 24hr in advance.
There are no elevators so be prepared to lug your luggages up and down stairs unless you are staying on the ground floor.
They have a shit ton of locusts flying around inside the lobby so be prepared if you are afraid of flying bugs.
They don't offer a shuttle from the airport to the hotel which I thought would have been a better idea than the shuttle to the strip that only takes 24 people.
Kinda forces you to try and purchase a timeshare with the company.
The restaurant on site was extremely small and only sat like maybe 30 people at the max.
Overall I would give my experience there a 3/5. Would I go back? Maybe...but that is because now I know what to expect.
I am getting the hang writing a blog post everyday on vacation now. Even if it's just a quick recap about the previous day and what adventures my family and I got into. So, since the fam and I are currently at a whole new hotel for our stay in Vegas...I thought I would share my experience with Holiday Inn Club Vacation. The Holiday Inn Club Vacations at Desert Club Resort was the first hotel that we stayed in. We stayed in a 1 bedroom suite that had a built in kitchen, fireplace, a massive walk-in wardrobe, a washer & dryer, a jacuzzi tub and a balcony. In the kitchen they even supplied cups, plates, pots and pans because they wanted you to feel at home. Which all sound amazing right?
This post isn’t sponsored we definitely paid to stay there but this is just a heads up for anyone who is visiting Vegas on a budget!
The pro's and cons about staying at the Holiday Inn Club Vacation.
Con's
There isn't complimentary breakfast. So, you have so spend more $ to buy food. Just go to the nearest supermarket and cook your meals to save the $ you don't want to spend.
Not walking distance ( in the Summer ) to the strip but there is a complimentary shuttle but it is first come first serve 24hr in advance.
There are no elevators so be prepared to lug your luggages up and down stairs unless you are staying on the ground floor.
They have a shit ton of locusts flying around inside the lobby so be prepared if you are afraid of flying bugs.
They don't offer a shuttle from the airport to the hotel which I thought would have been a better idea than the shuttle to the strip that only takes 24 people.
Kinda forces you to try and purchase a timeshare with the company.
The restaurant on site was extremely small and only sat like maybe 30 people at the max.
Pro's
An abundance of pools to visit. So, you don't have to sit in your room if you don't feel like venturing to the strip or to downtown!
There is a gym for all of the gym nuts out there!
There is a restaurant/bar attached to the resort that you can get everything from breakfast, lunch and dinner.
It's literally like a home away from home.
It definitely has more amenities than a regular hotel. I can say this as I am writing this from the Flamingo Hotel.
Overall I would give my experience there a 3/5. Would I go back? Maybe...but that is because now I know what to expect.
It is scorching & I am not happy about it.
I can tolerate the heat but I cannot tolerate the sort of heat that Vegas is generating. It is literally in the 100's and going outside makes me so miserable. My Mum and I went to grab breakfast at 'Prospector Joe's Gold Mine Bar & Grill'. After breakfast we decided to just lounge by the pool under the misters ( which by the way is a brilliant idea ) it kept us cool whilst sitting under the scorching sun.
Places I visited today were:
Gold Mine Bar & Grill
PF Changs
The Aria
The Bellagio
Worlds Largest Chocolate Fountain
The Bellagio Garden
The Strip
The Mirage
We are changing hotels tomorrow and we are going to be staying in the Flamingo Hotel which is located right on the strip. I am kinda sad that we are leaving Vegas on the 30th but I am also excited to be leaving because I will be reunited with my niece and my nephew whom I love so dearly! Plus it's so bloody hot I cannot deal!
I can tolerate the heat but I cannot tolerate the sort of heat that Vegas is generating. It is literally in the 100's and going outside makes me so miserable. My Mum and I went to grab breakfast at 'Prospector Joe's Gold Mine Bar & Grill'. After breakfast we decided to just lounge by the pool under the misters ( which by the way is a brilliant idea ) it kept us cool whilst sitting under the scorching sun.
Places I visited today were:
Gold Mine Bar & Grill
PF Changs
The Aria
The Bellagio
Worlds Largest Chocolate Fountain
The Bellagio Garden
The Strip
The Mirage
We are changing hotels tomorrow and we are going to be staying in the Flamingo Hotel which is located right on the strip. I am kinda sad that we are leaving Vegas on the 30th but I am also excited to be leaving because I will be reunited with my niece and my nephew whom I love so dearly! Plus it's so bloody hot I cannot deal!
Outfit Details
Button Down - H&M
Linen Pants - H&M
Fanny Pack - Rue21
Sandals - Rue21
Sunnies - Rayban
I Am In Vegas Baby!
I cannot believe that I am scratching something off of my bucket list before I turn 30! I have always kinda dreamed of coming to Vegas. I always thought that when I visit Vegas it would be with my friends or even with my boyfriend but coming with family is just as fun ( without doing all the crazy drinking ). We arrived in Las Vegas lastnight around 7:40pm but we didn't get to our hotel until 8/9ish. I was way to exhausted to actually do anything so we just grabbed dinner and just relaxed in the room.
Places I visited today were:
Bahama Breeze
Caesars Palace
The Forum Shops
I hope to visit downtown Las Vegas tomorrow ( fingers crossed ) and maybe visit Paris? Who knows what the day will bring! I am trying to survive this heat and the fact that there are 100,000 locusts are flying around.
Outfit Details
Graphic Tee - Nastygal
Biker shorts - Nastygal
Sneakers - Filas
Fannypack - H&M
Sunnies - Rayban
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